Frequently Asked Questions
tkpk1's answers to all your questions in one place
Casino games, mobile access, withdrawals, account management, and bonuses — get detailed answers on all topics.
Whether you are new to tkpk1 or an experienced player, questions come up for everyone. On this page, we have provided direct and straightforward answers to the questions Bangladeshi players ask most often. Everything is laid out here — from casino game rules to how to withdraw via bKash or Nagad, tips for playing on mobile, and the terms of the welcome bonus. If you cannot find what you are looking for, our 24/7 support team is always ready to help.
Frequently Asked Questions
Casino & Table Games
Teen Patti is a popular South Asian card game where each player receives three cards. The goal is to form the best three-card combination. To start, log in to tkpk1, go to the Live Casino section, and choose your preferred Teen Patti table. The dealer distributes cards live on video and each round ends within a few minutes.
Andar Bahar is a simple Indian card game. A middle card is revealed, then the dealer places cards alternately in two positions — "Andar" (inside) and "Bahar" (outside). You bet on which position will first match the value of the middle card. The game is fast and easy to understand, which makes it popular among new players.
Yes, tkpk1's live casino works fully in a mobile browser. Open the site on any modern smartphone — Android or iOS — and join a live dealer table directly. Use a good Wi-Fi or 4G connection to keep the video stream smooth. No separate app download is needed.
In Roulette, a ball is dropped onto a spinning wheel and you bet on which number or colour it will land on. You can bet on a specific number, red or black, or odd or even numbers. The minimum and maximum bet limits for each table are shown in the table lobby. For beginners, starting with red/black bets is the easiest approach.
Baccarat is actually very simple — you mainly bet on one of three outcomes: Player wins, Banker wins, or a tie. The hand whose card values add up closest to 9 wins. The dealer handles all the calculations; you just need to place your bet. New players usually start by betting on the Banker hand because it has a slightly higher chance of winning.
Mobile Usage
Yes, easily. On Android Chrome, open the site and select "Add to Home Screen" from the three-dot menu at the top right. On iPhone or iPad, open it in Safari, tap the Share icon, then select "Add to Home Screen". After that, you can open tkpk1 directly from your home screen just like a regular app.
If the connection drops, the game pauses temporarily. Once the connection is restored, refresh the page and log in again — your account balance and the current game state are saved on the server. For slots or casual games, if a round did not complete, your bet amount is generally returned. For live games, you can rejoin and participate based on the current round.
Yes, clearing your browser's cache and cookies often resolves the issue. In Chrome, you can do this from Settings > Privacy and Security > Clear Browsing Data. Also update your browser to the latest version and close any unnecessary tabs. If the problem continues, let us know via live chat.
tkpk1 works on any modern smartphone, tablet, or computer. The site runs smoothly on Android 8 or above, iOS 13 or later, and updated browsers on Windows or macOS. Chrome, Firefox, Safari, and Edge — all major browsers are supported. Some features may be limited on older operating systems.
Absolutely. tkpk1 is fully optimised for mobile browsers. Without downloading any separate app, you can make deposits, withdrawals, play games, and contact support — all from a mobile browser. The page layout adapts naturally to smaller screens and all buttons are easy to tap with a finger.
How to Withdraw Money
Yes, for security reasons withdrawals can only be made to a bKash, Nagad, or Rocket account registered in your own name. Sending money to someone else's wallet is not possible. This ensures the safety of your funds and prevents any unauthorised transactions. For bank transfers, the account name must also match.
At tkpk1, the withdrawal process is usually completed within 10 to 45 minutes. bKash, Nagad, and Rocket are generally the fastest. Bank transfers may take a little longer due to the bank's own processing. If there is a delay, contact the support team.
Yes, but you need to meet the wagering requirement first. For the welcome bonus, you must wager 15 times the bonus amount — only on the bonus amount, not on the deposit. Example: if you receive a ৳1,200 bonus, you need to complete ৳18,000 in wagers before withdrawing the winnings from the bonus. After meeting the requirement, you can withdraw in the usual way.
The minimum withdrawal amount at tkpk1 is ৳1,000. Withdrawal requests below this amount cannot be processed. If needed, you can accumulate multiple winnings together to meet the minimum limit before withdrawing. Your current withdrawable balance is always visible on the Balance page.
Account Questions
No. Each person is allowed only one account at tkpk1. Creating multiple accounts is a violation of the rules and may result in all accounts being suspended and balances cancelled. If you have trouble logging into your existing account, do not open a new one — contact support directly and they will help resolve the issue.
Use English letters and numbers in your username and it should be at least 6 characters long. For your password, use a mix of uppercase and lowercase letters, numbers, and special characters (such as @, #, !) and keep it at least 8 characters long. Avoid easily guessable passwords (such as your date of birth or phone number) and do not reuse passwords from other sites.
First make sure your username and password are entered correctly — check whether capitalisation is correct. Then clear your browser cache and try again after a moment. Check whether Caps Lock is on. If the problem persists, let our support team know via live chat and they will help you quickly.
Click the "Forgot Password?" option on the login page. Enter your registered email or phone number and you will receive a verification code. Use the code to set a new password. If the process does not work, contact us at the support email ([email protected]) or via live chat — after verifying your identity, access to your account will be restored.
Contact our support team to update personal information. Submit a request via live chat or by emailing [email protected] and provide the information needed for identity verification. For security reasons, you cannot change this information directly yourself — this is to protect your account.
Welcome Bonus
A wagering requirement is a condition stating how many times you must place bets before you can withdraw bonus funds. tkpk1's welcome bonus has a 15x requirement — meaning you must wager 15 times the bonus amount, only on the bonus amount, not combined with the deposit. Example: if you receive a ৳1,200 bonus, you need to complete 1,200 × 15 = ৳18,000 in wagers before withdrawing the winnings from the bonus.
No. Each player receives the welcome bonus only once — at the time of their first deposit. This is a special offer for new members. It does not apply to subsequent deposits. However, by participating in the VIP programme, you can receive regular cashback and other benefits.
Open a new account at tkpk1 and make a first deposit of at least ৳200. A 120% bonus will automatically be added to your account on your first deposit — up to a maximum of ৳10,000. Example: a ৳1,000 deposit earns a ৳1,200 bonus, making your total balance ৳2,200. No separate code or special steps are needed to receive the bonus.
Yes, there is an option to cancel the bonus. However, cancelling the bonus will also cancel the bonus balance and any winnings earned from bets made with the bonus funds. You will only be able to withdraw the remaining balance from your actual deposit. To cancel the bonus, notify the support team and they will complete the process.
The maximum welcome bonus is ৳10,000. You can reach this limit with a deposit of ৳8,334 or more. Example: a ৳18,000 deposit would theoretically give ৳21,600 at 120%, but the bonus is capped at ৳10,000, so the total balance would be ৳28,000. Deposits above this amount cannot yield a bonus higher than ৳10,000.
More questions?
Our 24/7 support team is always ready to help in both Bengali and English.
Chat with us live directly or write to us by email.
Support Email: [email protected] | Hours: 24 hours, 7 days a week